Privacy Policy

Last Updated: May 8, 2026

Alvi Global Enterprises ("AGE," "we," "us," or "our") is committed to protecting the privacy and personal information of our clients, partners, website visitors, and all individuals who interact with our brands and services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websites, use our services, or communicate with us through any channel including phone, email, SMS, and messaging platforms.

This policy applies to all AGE brands including Orions Technology, DIGIMO, Octa, Prime Reach Publishers, Kronos Global Consulting, and AGE Marketing, as well as all AGE websites, applications, and communication channels.

Important: By using our websites, services, or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

Contact information: name, email address, phone number, mailing address, company name, and job title
Account information: usernames, passwords, and account preferences
Business information: company details, project requirements, service preferences, and engagement history
Communication content: messages, emails, form submissions, chat transcripts, and feedback you send to us
Payment information: billing details, invoicing information, and transaction records (we do not store credit card numbers directly)
Employment application information: resumes, CVs, cover letters, work history, and professional qualifications

1.2 Information Collected Automatically

When you visit our websites, we automatically collect certain information, including:

Device information: IP address, browser type and version, operating system, device identifiers
Usage data: pages visited, time spent on pages, click patterns, referring URLs, and browsing behavior
Location data: general geographic location based on IP address
Cookies and tracking technologies: as described in Section 8 of this policy

1.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

Business partners, referral partners, and commission-based connectors
Publicly available sources such as LinkedIn, company websites, and professional directories
Analytics providers, advertising networks, and search information providers
Third-party platforms and tools we use, including CRM systems, communication platforms, and marketing tools

1.4 Communication and Telephony Data

When you communicate with us via phone, SMS, or messaging services (including services provided through RingCentral or similar platforms), we may collect:

Call metadata: phone numbers, call duration, call timestamps, and call routing information
SMS/MMS data: message content, phone numbers, timestamps, and delivery status
Call recordings: when enabled and with appropriate notice and consent as required by applicable law
Voicemail messages and transcriptions
Customer Proprietary Network Information (CPNI) as defined by federal telecommunications law

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services across all AGE brands
To communicate with you about our services, respond to inquiries, and provide customer support
To process transactions, send invoices, and manage our business relationship with you
To send you marketing communications, promotional offers, and service updates (with your consent where required)
To personalize your experience and deliver content relevant to your interests
To conduct analytics, research, and improve our websites, services, and business operations
To detect, prevent, and address fraud, security issues, and technical problems
To comply with legal obligations, enforce our terms, and protect our rights and the rights of others
To facilitate partnerships, referrals, and business development activities
To evaluate job applications and manage our recruitment processes

3. SMS/MMS and Messaging Communications

SMS/MMS Consent and Opt-Out: By providing your phone number and opting in to receive SMS/MMS messages from AGE or any of its brands, you consent to receive text messages related to our services, including appointment confirmations, service updates, and promotional offers. Message and data rates may apply. Message frequency varies.

With respect to SMS and MMS communications:

Consent: We will only send you SMS/MMS messages if you have provided your express written consent to receive such messages. Your consent to receive marketing messages is not a condition of purchasing any goods or services from us.
Opt-Out: You may opt out of receiving SMS/MMS messages at any time by replying STOP to any message you receive from us. Upon receiving your opt-out request, we will confirm your removal and cease sending messages within a reasonable timeframe.
Help: Reply HELP to any message for assistance or contact us at info@alviglobal.com.
No Sharing: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS/MMS programs to any third party. Phone numbers collected for SMS purposes will not be shared with third parties or affiliates for their own marketing purposes.
Carriers: Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We may share your personal information in the following circumstances:

Within AGE: Between AGE brands and affiliated entities for the purposes described in this policy, including service delivery, cross-brand collaboration, and business operations
Service Providers: With third-party vendors, contractors, and agents who perform services on our behalf, including cloud hosting, payment processing, email delivery, analytics, customer support tools, and communication platforms (such as RingCentral)
Business Partners: With partners who refer clients to us or collaborate with us on service delivery, limited to information necessary for the partnership
Legal Compliance: When required to comply with applicable laws, regulations, legal processes, or governmental requests
Protection of Rights: To protect the rights, property, or safety of AGE, our clients, or others
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset
With Your Consent: In any other circumstances where you have provided your explicit consent

We do not sell your personal information to third parties for their own marketing purposes.

5. International Data Transfers

AGE operates across multiple jurisdictions including the United Kingdom, United States, and Pakistan. Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may have data protection laws different from those in your jurisdiction.

Where we transfer personal information from the European Economic Area (EEA), the United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we implement appropriate safeguards including:

Standard Contractual Clauses approved by the European Commission
UK International Data Transfer Agreement (IDTA) or UK Addendum to EU Standard Contractual Clauses
Binding corporate rules where applicable
Other transfer mechanisms recognized by applicable data protection authorities

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (for example, because the information is stored in backup archives), we will securely store and isolate the information until deletion is possible.

7. Your Privacy Rights

7.1 Rights Under UK GDPR and EU GDPR

If you are located in the UK or EEA, you have the following rights:

Right of Access: You may request a copy of the personal information we hold about you
Right to Rectification: You may request correction of inaccurate or incomplete personal information
Right to Erasure: You may request deletion of your personal information in certain circumstances
Right to Restrict Processing: You may request restriction of processing of your personal information
Right to Data Portability: You may request transfer of your personal information in a structured, machine-readable format
Right to Object: You may object to processing of your personal information for certain purposes, including direct marketing
Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time

7.2 Rights Under US State Privacy Laws (CCPA/CPRA and Others)

If you are a California resident or resident of another US state with applicable privacy laws, you may have the following rights:

Right to Know: You may request information about the categories and specific pieces of personal information we have collected
Right to Delete: You may request deletion of personal information we have collected from you
Right to Opt-Out: You may opt out of the sale or sharing of your personal information
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
Right to Correct: You may request correction of inaccurate personal information

To exercise any of these rights, please contact us at info@alviglobal.com. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

Our websites use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience, understand usage patterns, and deliver relevant content.

We use the following types of cookies:

Essential Cookies: Required for the basic operation of our websites, including security, network management, and accessibility
Analytics Cookies: Help us understand how visitors interact with our websites, which pages are most popular, and how visitors navigate through the site
Marketing Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of our advertising campaigns
Functionality Cookies: Allow our websites to remember choices you have made and provide enhanced, personalized features

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or receive a warning before a cookie is stored. Please note that disabling cookies may affect the functionality of our websites.

9. Customer Proprietary Network Information (CPNI)

To the extent that AGE or any of its brands provides telecommunications or interconnected VoIP services, we collect Customer Proprietary Network Information (CPNI) as defined under applicable federal law. CPNI includes information about your telecommunications services such as call detail records, call destination, technical configuration, type of service, and amount of use.

We use CPNI for billing and administrative purposes, to prevent fraud and abuse of our services, and to provide emergency services as required by law. We will not sell, share, disclose, or enable access to CPNI to any unauthorized third party except as required by law.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and vulnerability testing
Employee training on data protection and security practices
Incident response procedures
Secure data center and cloud infrastructure

While we take reasonable precautions to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will take steps to delete that information promptly.

12. Third-Party Links and Services

Our websites may contain links to third-party websites, platforms, and services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where required by law, by providing additional notice such as an email notification or a notice on our website.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Alvi Global Enterprises
Email: info@alviglobal.com
Phone: +1 737 342 3299
UK Office: 128 City Road, London EC1V 2NX, United Kingdom
US Office: 5900 Balcones Drive, Austin, TX 78731, United States
Website: alviglobal.com

For UK and EU data protection inquiries, you may also contact the Information Commissioner's Office (ICO) at ico.org.uk or your local data protection authority.